Apprenticeships – Administrative & Clerical
This page outlines the opportunities for external candidates interested in direct entry apprenticeships in administrative & clerical roles. Please also see Direct Entry Apprenticeships
For opportunities for existing staff please see the HR Consult pages on Connect.
Administration roles and opportunities
There are various roles in administration in the NHS that span a range of functions and services; important services which make staff members a part of the wider healthcare team. Administration as a job type is a very broad term and can include entry level roles up to senior management roles.
The apprenticeship standard undertaken for the related apprenticeship, and role occupied, aims to develop a highly transferable set of knowledge, skills and behaviours that can be applied in a variety of situations and sectors
Apprenticeships in administration contribute to the efficiency of a department, developing time management, organisational skills and being a team member. Duties might include using IT and admin skills to update information, using the patient information system (EPIC), word, excel and other bespoke systems. Depending on where the apprenticeship role is based it might include reception duties, preparing clinic letters, updating spreadsheets, assisting with diary management, ordering goods and financial duties etc. The flexibility and responsiveness required allows an apprentice to develop a wide range of skills.
In a customer service role, an apprentice might be working in the Contact Centre, an office or clinical environment. These roles are usually the first point of contact for anyone who contacts the hospital. You may be dealing with patients or relatives, other hospital staff, or other stakeholders such as external health services or suppliers to the hospital providing face-to-face communication, telephone correspondence and emails.
Finance staff may be based in office areas within the hospital or offsite. You will work closely with other admin colleagues. You may also work with clinical and non-clinical managers. You may be dealing with the day to day queries from departments, assisting with or producing the upload of figures for the month end process, assist with producing reports, handling payments for goods, arrange payment of invoices or supporting the payroll function of finance.
If you work within the Payroll department the main duties may include gathering, creation and processing of payroll-related information to ensure employees are paid on time and accurately as well as internal and external reporting of Payroll information.
There are opportunities for development following appointment into a permanent post; we have many staff who have advanced at CUH following their initial apprenticeship in a wide variety of roles including posts within administration, human resources, finance and line management, and others who have moved across into clinical job roles. We have provided information about a previous apprentice and their development at the end of this page.
You will find below a summary of the types of administration apprenticeships that CUH can offer.
Customer Service Apprenticeships:
Business Administration apprenticeships
Application: These roles are recruited to on a regular basis throughout the year. For all current vacancies go to our Current Vacancies page and click on Administration or Apprenticeships page.
Business Administrator (Level 3)
- Apprenticeship Duration: 18 -24 months
This is offered to external candidates who require a more administrative based qualification rather than customer service. They can be based in a range of departments. The job role is more demanding than within a level 2 role, where it requires the candidates to run a project and supervise or mentor others, which might include people on work experience or volunteers. This is also offered to existing staff as well as direct entry.